ICES – REFUND AND CANCELLATION POLICY

ICES – Indian Counsel For Education Services

Last Updated: [08-09-2026]

1. Purpose of the Policy

ICES provides students and parents with educational information, college and course guidance, admission guidance, and related online educational services.

This Refund & Cancellation Policy applies to paid services provided by ICES.

2. Service Fees

Before making any payment for a service, the user must carefully read and understand the following details relating to the service:

Service description

Service fee

Service duration

Scope of services provided

Cancellation and Refund Terms

By making the payment, the user acknowledges that they have reviewed and understood the applicable service terms.

3. Cancellation – Cancellation of Services

If a user submits a cancellation request before the commencement or use of the service, ICES may consider such request in accordance with the applicable service terms.

Cancellation requests must be submitted through:

Email: ices.consultancies@gmail.com

WhatsApp: 6385563945

Phone: 6385563945

The cancellation request should include the following details:

Student's Name

Registered Mobile Number

Order / Transaction ID

Amount Paid

Reason for Cancellation

ICES may request additional information or supporting documents where necessary to verify the cancellation request.

4. Refund – Return of Payment

Refund eligibility shall depend on the type of service purchased and whether the service has been used, commenced, or completed.

Circumstances in Which a Refund May Be Considered

A refund request may be considered in the following circumstances:

If ICES is unable to provide the service due to circumstances attributable to ICES.

If the user has inadvertently made a duplicate payment for the same service.

If the amount has been debited due to a technical issue or Payment Gateway error, but the corresponding service has not been successfully provided or activated.

If an eligible cancellation is made in accordance with the Refund Terms specifically applicable to the relevant ICES service.

Refund eligibility shall be determined after verification of the relevant transaction and service status.

5. Circumstances Where Refund May Not Be Provided

A refund may not be provided in the following circumstances:

If the user has already fully or partially used the service.

If the cancellation request is made after the user has received educational, college, course, admission, or related information or guidance.

If the user has provided incorrect, incomplete, misleading, or inaccurate information.

If the user does not use the service due to personal reasons.

If the applicable service terms clearly state in advance that the particular service is non-refundable.

If changes in the service outcome arise due to circumstances beyond the reasonable control of ICES, including changes made by the Government, University, College, Examination Authority, Counselling Authority, or any other third party.

6. Important Refund Rule Relating to College Admissions

ICES is an independent educational guidance service.

ICES does not guarantee that any student will obtain a college seat, course, admission, scholarship, counselling allotment, or any other admission-related benefit based on the guidance provided by ICES.

ICES shall not be responsible for Admission Fees, Tuition Fees, Hostel Fees, or any other fees paid directly to a college or university.

Any refund relating to such payments shall be governed solely by the Refund Policy, rules, and terms of the respective college or university.

Users are advised to verify the applicable fee and refund rules directly with the concerned college or university before making any payment.

7. Changes Caused by Government / University / College Authorities

If the Government, University, College, TNEA, MCC, NTA, or any other competent or official authority changes any of the following:

Admission Rules

Examination Dates

Cut-off

Fee Structure

Counselling Process

Seat Allotment

Eligibility Criteria

Course Details

ICES shall not be responsible for such changes or their consequences.

Any such change shall not automatically create an entitlement to a refund of the fee paid for an ICES service.

8. Refund Processing

If a refund is approved, it will generally be processed through the same payment method or payment source used by the user for the original transaction, subject to the applicable payment system and technical procedures.

After the refund has been initiated by ICES, additional time may be required for the amount to be credited to the user's account depending on the processing time of the relevant bank, Payment Gateway, card issuer, or payment service provider.

9. Consideration of Refund Requests

Each refund request will be reviewed and considered on a case-by-case basis.

Any refund shall be subject to:

The applicable service terms;

This Refund & Cancellation Policy; and

Applicable laws and regulations.

ICES reserves the right to verify the transaction, service status, payment records, and other relevant information before approving or rejecting a refund request.

10. Payment Gateway Failure

If the Payment Gateway indicates that payment has been made or the user's account has been debited, but ICES has not received payment confirmation, the user should contact ICES immediately.

Before making another payment for the same service, the user should verify the Transaction Status with ICES or the relevant Payment Gateway.

Users should avoid making duplicate payments while a previous transaction is still pending or under verification.

11. Incorrect / Duplicate Payment

If a user makes a duplicate payment for the same service, a refund of the eligible additional amount may be provided after verification.

The user may be required to provide the following:

Transaction ID

Payment Reference Number

Payment confirmation

Relevant payment proof

Refund processing will be subject to successful verification of the duplicate transaction.

12. Final Decision Regarding Refund

Refund eligibility and the amount, if any, to be refunded shall be determined based on the applicable service terms, this Refund & Cancellation Policy, and applicable laws and regulations.

ICES shall not deny any refund where the user is legally entitled to such refund under applicable law.

13. Important Notice

Services provided by ICES are intended solely for educational information and guidance purposes.

ICES does not guarantee:

College Admission

Seat Allotment

Course Admission

Cut-off

Scholarship

Hostel

Placement

Counselling Allotment

or any other admission-related outcome.

ICES shall not be responsible for any payment or fee made directly to a college or university.

Such payments shall be governed by the respective college or university's own rules, terms, fee structure, and refund policy.

REFUND & CANCELLATION CONTACT DETAILS

ICES – Indian Counsel For Education Services

Email: ices.consultancies@gmail.com

Phone: 6385563945

WhatsApp: 6385563945

Website: icesindia.co/contact

Office Address:

No. 2/68, KV Complex,

Salem Main Road, ODDAPATTI,

Dharmapuri – 636 705,

Tamil Nadu, India.

Important

Users are advised to keep their Transaction ID, Payment Reference Number, payment confirmation, and payment proof safely until the relevant service and any applicable refund or cancellation process has been completed.